FAQ Q: Can I use my sub on more than one device? A: There is no issue with using your activation on more than one device. Typically, there can only be one device active at a time on a single subscription since the server provides enough bandwidth for only one connection at a time. Some servers offer to extend the bandwidth to two or more devices on one sub. Please contact us for information. Q: Is there PPV content? It doesn't appear in the channel listings. A: For most IPTV subs the PPV events are on channels that only appear when the event starts. Q: How do I setup my service? A: Check the Setup Information page for instructions on how to start using your service. Q: Can I get an M3U Playlist wih a MAC activation? A: No, M3U and MAC activation are separate subscription and must be purchased separately. However, there are third-parties that are able to convert between the two formats, but the cost is relatively high. Q: Once I make an order and payment, how will I be notified? A: We will send an email to the contact information provided by Paypal. This gets the right info to the right customer. Once the payment has been verified, activation will start. You will be getting an email with your IPTV credentials and setup instructions. Q: What's the adult content passcode for my IPTV subscription? A: The parental lock password is set by the application you're using. For most STB Emulators and mag boxes, the standard password is "0000" or "1234". You can set a new passcode for IPTV adult content in device or application settings. If you're experiencing issues logging in, try to reinstall your STB Emu or reset your magbox to factory default. Q: Why are some of my channels not working properly? A: If you're having an issue with some channels not working properly you can send us a list of channels and we can submit a support ticket to the server administration to have them checked. Here is a response from admin, please consider the following. There is an issue if your customer are using the older mag256 or some avov boxes. Some streams are encoded at h265 and the older boxes can't display that. So you might have just audio or skipping on some of the channels. The french channels we offer are from an outside source so we don't have a lot of control with how's it's produced and streamed out. Same goes with our VODs the older boxes won't be able to access the same content as well. We are working on alternatives because we understand we have customers that haven't upgraded boxes.